Refund & Return Policy
Refund & Return Policy
At Tarife Attar, we strive for your complete satisfaction with every purchase. If you're not entirely happy, our simple refund process is here to help.
1. Time Frame
Refunds are available for requests made within 30 days of your purchase date.
2. Condition
Products must be:
- Unopened
- Unused
- In their original packaging (e.g., seals on bottles or cellophane on gift sets must unbroken and remain intact).
3. Proof of Purchase
Please provide one of the following:
- Email confirmation
- Order number
- Receipt
4. Exclusions
Refunds are not available for:
- Gift cards
- Personalized items
- Sample packs
- Sale items discounted by more than 15%
5. Refund Method
Refunds will be issued to the original payment method used at purchase.
This applies to all our sales channels, including Shopify, Etsy, and Amazon.
Refund Process
6. How to Request a Refund
- Contact us via email or complete the refund request form on our website.
- We will provide the return address for the product.
- Once we receive and confirm the item meets return criteria, your refund will be processed.
7. Damaged Products
If your product arrives damaged, you have the option for a refund or a replacement.
- Please contact customer support with photos of the damaged item and your order details for a prompt resolution.
Additional Details
8. Customer Support
Our small, dedicated team provides personalized assistance. For any inquiries, reach out through our customer service email.
9. Policy Availability
You can always find our refund policy on the Refund Policy page of our website for quick reference.
10. Return Shipping Costs
Return shipping costs are the customer's responsibility, unless specific circumstances dictate otherwise.
11. Processing Time
Refunds are typically processed within 3 to 5 business days after the returned item is received and approved.