Refund & Return Policy

At Tarife Attar, we strive for your complete satisfaction with every purchase. If you're not entirely happy, our simple refund process is here to help.

1. Time Frame

Refunds are available for requests made within 30 days of your purchase date.

2. Condition

Products must be:

Unopened
Unused
In their original packaging (e.g., seals on bottles or cellophane on gift sets must unbroken and remain intact).

3. Proof of Purchase

Please provide one of the following:

Email confirmation
Order number
Receipt

4. Exclusions

Refunds are not available for:

Gift cards
Personalized items
Sample packs
Sale items discounted by more than 15%

5. Refund Method

Refunds will be issued to the original payment method used at purchase.
This applies to all our sales channels, including Shopify, Etsy, and Amazon.

Refund Process

6. How to Request a Refund

Contact us via email or complete the refund request form on our website.
We will provide the return address for the product.
Once we receive and confirm the item meets return criteria, your refund will be processed.

7. Damaged Products

If your product arrives damaged, you have the option for a refund or a replacement.

Please contact customer support with photos of the damaged item and your order details for a prompt resolution.

Additional Details

8. Customer Support

Our small, dedicated team provides personalized assistance. For any inquiries, reach out through our customer service email.

9. Policy Availability

You can always find our refund policy on the Refund Policy page of our website for quick reference.

10. Return Shipping Costs

Return shipping costs are the customer's responsibility, unless specific circumstances dictate otherwise.

11. Processing Time

Refunds are typically processed within 3 to 5 business days after the returned item is received and approved.